Service providers have increasingly complex and diverse systems and service portfolios. Combined with continually changing business processes these lead to a higher propensity for revenue leakage, where services are delivered but not billed due to technical or process problems. While many of the issues that give rise to these problems are known to internal staff, addressing them requires focused dedication. Miso views Revenue Assurance (RA) as a strategic activity for a Service Provider and a profit centre in its own right, rather than just a back-office overhead. In addition to stemming revenue losses, the Miso approach to RA focuses on increased payments and receivable that ultimately boost revenue and profits.
Industry surveys have identified the single most significant root-causes of Revenue Leakage as configuration changes in network elements new product development and tariff configuration and poor system integration from MSC-IN-mediation-billing-CRM systems. Miso RA consultancy examines the contribution of ill-defined business processes and incomplete systems integration to provide a complete and comprehensive RA service. We work with partners to measure and enhance utilization on existing network services, and to efficiently manage interconnect and wholesale data.